Refund policy

Last Updated: November 2025

At Digiletic, we’re committed to delivering high-quality digital marketing and creative services that help your business grow.
We value every client relationship and handle each project with care, honesty, and full transparency.

Since our services are digital in nature and require manual effort, planning, and strategy, we maintain a clear refund policy outlined below.

 

1. General Policy

Our services (like digital marketing, branding, website design, SEO, etc.) are customized for each client — hence non-returnable and partially refundable depending on the stage of work completed.

However, we believe in fairness. If you are not satisfied or wish to cancel, please reach out to us — we’ll do our best to find a reasonable solution.

 

2. Service-Based Refunds

Refund eligibility depends on the type and stage of service purchased:

A. Digital Marketing / Ad Campaigns

  • Once an ad campaign is launched or setup is complete, no refund will be provided.
  • If the campaign hasn’t been launched yet, and you request cancellation within 24 hours of payment, a partial refund (up to 70%) may be considered.

B. Website Design & Development

  • If work has not yet started, a 90% refund may be approved.
  • If project setup or initial design has started, a 50% refund may be possible.
  • Once the website is live or final files have been delivered — no refund will be applicable.

C. Branding, Graphic Design, and Content Creation

  • Once creative design or content work is initiated, no refund can be processed.
  • If you cancel before we start working, a full refund minus payment gateway charges (2–3%) can be issued.

D. One-Time Digital Products / Subscriptions

(e.g., eBooks, Digital Catalogues, NFC Cards, Automation Tools, etc.)

  • Due to the digital and instantly accessible nature of these products, all sales are final and non-refundable.
  • If there’s a technical issue with file access or delivery, we’ll fix or resend it immediately at no extra cost.


3. Refund Process

If you believe you’re eligible for a refund, please email us at support@digiletic.com with the following details:

  • Your Full Name
  • Registered Email Address
  • Order ID / Invoice Number
  • Service or Product Purchased
  • Reason for Refund Request

Our team will review your request within 3–5 business days and respond with an update or resolution.

Refunds (if approved) will be processed to your original payment method within 7–10 working days.

 

4. Cancellation Policy

You can request service cancellation by emailing support@digiletic.com before project initiation or within 24 hours of payment.

Once project planning, design, or campaign setup begins, cancellation will not be accepted unless stated otherwise in the written agreement.

 

5. Exceptional Circumstances

Refunds may be granted only under the following rare conditions:

  • Duplicate payment made by mistake.
  • Payment charged but no project or consultation initiated.
  • Genuine technical error during transaction (subject to verification).

In such cases, a full or partial refund will be issued at our discretion.

 

6. Third-Party Fees

Any fees paid to third-party platforms (Shopify, Google, Meta, Mailchimp, etc.) during your project are non-refundable, as they are billed directly by those companies.

 

7. Dispute Resolution

If you have any dispute regarding service or payment, please contact our support team first. 

We aim to resolve all issues through direct communication and understanding.

For legal or unresolved disputes, jurisdiction will fall under Lucknow, Uttar Pradesh, India.

 

8. Contact Us

For any refund or cancellation queries, contact us directly:

Email: support@digiletic.com
Website: www.digiletic.com
Address: Lucknow, Uttar Pradesh, India

 

Our Promise

We’re a team that values honesty and trust above all.

Our goal is not just to sell services — but to build long-term relationships that help your business grow.

If you ever face an issue, we’ll always strive to make things right.