Last Updated: November 2025
At Digiletic, we deliver digital services and products with care, precision, and transparency.
Our goal is to ensure that every order — whether digital or physical — reaches you safely, securely, and on time.
This Shipping Policy describes how and when we deliver our services and products to our clients.
1. Nature of Our Services
Most of our offerings are digital in nature, such as:
- Digital Marketing Services
- Website Design & Development
- SEO & Branding Solutions
- Digital Catalogues
- E-books / Downloadable Resources
- Automation Systems
These services are delivered electronically via email, dashboard access, or online portals — no physical shipping is required for digital items.
However, we also provide a few physical products, such as:
- NFC Smart Business Cards
- Custom Printed QR Code Cards or Kits
For these items, the shipping process mentioned below will apply.
2. Delivery of Digital Products & Services
For digital services and products (like audits, marketing campaigns, catalogues, or eBooks):
- Delivery is made to your registered email address or dashboard within 24–72 hours after payment confirmation.
- You’ll receive an official confirmation email once your order is processed.
- In case of delay due to project customization, we’ll notify you in advance.
If you haven’t received your digital order within 72 hours, please contact us immediately at support@digiletic.com.
3. Shipping for Physical Products (NFC Cards, etc.)
For physical items (like NFC cards or branded kits):
- Orders are shipped within 3–7 business days after order confirmation and design approval.
- Shipping partners: We use trusted delivery services such as DTDC, Bluedart, or Delhivery.
- Estimated delivery time: 5–10 business days depending on your location within India.
- International orders may take 10–20 business days.
Once shipped, you will receive:
- Tracking ID and courier name via email or WhatsApp.
- Live status updates until the product reaches you.
4. Shipping Charges
-
Digital Products: No shipping charges apply.
-
Physical Products: Standard shipping fees may apply depending on your location and weight of the product.
(Shipping cost is displayed during checkout or mentioned in your order invoice.)
5. Undeliverable Packages
In case a shipment is returned due to incorrect address, unavailability, or refusal to accept:
- The buyer will be responsible for re-shipping charges.
- Refunds will not be issued for missed or refused deliveries once the order has been dispatched.
6. Order Confirmation & Updates
Once you complete your payment:
- You’ll receive an Order Confirmation Email within minutes.
- For physical products, you’ll receive tracking details once shipped.
- For services, you’ll receive a project initiation email with timeline and next steps.
7. Delays & Exceptions
We always aim for on-time delivery, but certain factors may cause delays, such as:
- Public holidays or courier service interruptions
- Remote or rural delivery areas
- Delays caused by incorrect address details or late approvals from your side
If any delay occurs, our team will notify you promptly.
9. Order Support & Queries
For any shipping or delivery-related questions, please reach out to us at:
support@digiletic.com
WhatsApp: +91-7079700636
We’re happy to assist you between 10 AM to 7 PM (Monday – Saturday).
10. Our Promise
At Digiletic, we believe every order is a trust — not just a transaction.
We take complete responsibility for safe delivery and client satisfaction.
If you ever face any issue, we’ll do everything possible to make it right.
